Refund Policy

Last updated ：2026.6.15

1. Overview

We strive to ensure customer satisfaction. Due to the nature of cross-border shipping, delivery times may vary. This Refund & Return Policy outlines the conditions under which refunds and returns may be accepted.

2. Order Cancellation

Orders can be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

3. Shipping Time Disclaimer

Delivery times are estimates and are not guaranteed.

Delays may occur due to customs clearance, logistics, weather, peak seasons, or other external factors beyond our control.

4. Returns

We accept return requests under eligible circumstances, including but not limited to defective, damaged, or incorrect items.

For general return requests, approval is subject to review. Items must meet the eligibility requirements below.

To be eligible for a return:

• The return request must be submitted within 7 days of delivery.
• The item must be unused, undamaged, and in its original packaging.
• The item must include all original accessories, parts, and documentation, if applicable.

Return requests will be reviewed and processed within 7 business days after we receive the request or returned item, depending on the case.

5. Non-Returnable Items

The following items are not eligible for return:

• Used items
• Clearance or final sale items
• Items damaged due to misuse, improper handling, or unauthorized modification

6. Restocking Fee

For approved returns that are not related to product defects, damage, or incorrect items, a 7% restocking fee may be deducted from the refund amount.

The restocking fee does not apply if the return is due to a defective, damaged, or incorrect item.

7. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days after the return has been inspected and approved.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

8. Late or Missing Refunds

If you have not received your refund yet:

• Check your bank account again.
• Contact your credit card company or payment provider.
• Contact your bank, as processing times may vary.

9. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping fees, if any, are non-refundable unless the return is caused by our error.

10. Contact Us

For any refund or return inquiries, please contact us:

Email: support@urnurn.com